Refund Policy Refund Policy for Pet Grooming Website We strive to ensure client satisfaction with every grooming appointment. This policy outlines how refunds are handled. 1. Appointment-Based Services 24+ hours before the appointment: Full refund or reschedule allowed. Less than 24 hours: 50% refund or service credit at our discretion. No-show: No refund. 2. Unsatisfactory Results If you are unhappy with a service: Please notify us within 24 hours. We may offer to correct the issue at no cost. Refunds are granted on a case-by-case basis. 3. Product Refunds If we sell pet products (shampoos, brushes, etc.): Items must be returned within 14 days in unopened, unused condition. Refunds will not be issued for hygiene-related items that have been opened. 4. Contact for Refunds Send refund requests to: petgrooming[our contact address] Include booking number, reason, and any supporting details.